Frequently Asked Questions

Hopefully we can answer your questions in this section - but don't worry if your question isn't here. Just send us an email on the Contact Us page and we'll answer it as soon as we can.

Q1. I've bought from you at a festival and want to buy more stuff online but you don't have what I want.
A1. Don't worry! This sometimes happens. Our festival stall is jam-packed with goodies and it's not always possible to have them online due to low stock levels. However, send us an email and we'll see if we can find it/them for you.

Q2. What about refunds and returns?
A2. Refunds and returns are no problem, but you must inform us within 30 days of receiving your goods that something is wrong. Please detail what the problem is - either by letter or email - and we'll do the rest. When returning goods, please make sure that they are returned in perfect saleable condition else the amount of refund may be less.

Q3. Have you got a shop that I can visit?
A4. We're only a small company, and so to keep our costs down we don't have a shop. We would only have to put our prices up, and no-one wants that!

Q4. How can I be sure you're selling fairly traded goods?
A4. Fair question! We get asked this a lot. By our physically visiting Nepal and India, and taking the time to visit suppliers old and new, and personally vetting new suppliers, we are confident that what we are buying is fairly traded. Our 'How We Trade' section has lots of information on this - please take a look.

Q5. What are your P&P charges?
A5. We charge £2.95 for our standard service, which takes 2-3 working days. We'll either use Royal Mail or CityLink 24hr service, depending on the weight of your purchases, and we'll let you know when your item has been dispatched.